{"xsrfToken":"14be4eaa0eb2d0cab4fa45e7f4205f64a4d1f19a_lout","branding":{"id":"1","key":"supp","name":"Accutics Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/94f0a457-74bf-49d7-9d46-e430cae15e81/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjI2M2Y5MS1hNmQ3LTQ5ODEtYTkwZS1lMDdmZGNhYjlmNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0ZjBhNDU3LTc0YmYtNDlkNy05ZDQ2LWU0MzBjYWUxNWU4MSI6WyJyZWFkIl19LCJleHAiOjE3NDkwNzE2OTIsIm5iZiI6MTc0OTA3MTA5Mn0.MdFwZwD6oa4g9z02Nq6ribVfbRwhdsXUl3HUwMeR-Fk&client=b2263f91-a6d7-4981-a90e-e07fdcab9f72&mode=fit","logoId":"94f0a457-74bf-49d7-9d46-e430cae15e81","isLogoAvailable":true,"helpCenterTitle":"Welcome to Accutics support","sharedPortalName":"Accutics Support","userInitialAnnouncementHeader":"\uD83D\uDE80 Release Notes","userInitialAnnouncementMessageWiki":"<p><a href=\"https://help.accutics.com/support/solutions/folders/101000422367\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Check out what's new in Accutics and the new features we are rolling out. → </a></p>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Accutics support","sharedPortalName":"Accutics Support","announcementHeader":"\uD83D\uDE80 Release Notes","announcementMessage":"[Check out what's new in Accutics and the new features we are rolling out. → | https://help.accutics.com/support/solutions/folders/101000422367]","localeDisplayName":"English (United States)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/47365ac0-276e-442f-8ba8-1f249062dfe6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjI2M2Y5MS1hNmQ3LTQ5ODEtYTkwZS1lMDdmZGNhYjlmNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ3MzY1YWMwLTI3NmUtNDQyZi04YmE4LTFmMjQ5MDYyZGZlNiI6WyJyZWFkIl19LCJleHAiOjE3NDkwNzE2OTIsIm5iZiI6MTc0OTA3MTA5Mn0.5m0JYUSEER8bTf1sAjEUFsqcfOeDC4RG4iANP5vMm6s&client=b2263f91-a6d7-4981-a90e-e07fdcab9f72&height=300&mode=fit","bannerMediaApiFileId":"47365ac0-276e-442f-8ba8-1f249062dfe6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"supp","projectId":10016,"serviceDeskId":1,"name":"Accutics Support","description":"<p>Here you can contact our support team. Please give us as much information as possible so we can help!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"20","name":"Account login and access issues","descriptionHtml":"","callToAction":"Account login and access issues","introHtml":"<p>If you can't login, have trouble, or need to reset your MFA credentials</p>","icon":10521,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[4],"key":""},{"id":"21","name":"Bugs","descriptionHtml":"","callToAction":"Bugs","introHtml":"<p>When the platform appears not to be working correctly</p>","icon":10476,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[4],"key":""},{"id":"17","name":"Data related questions","descriptionHtml":"","callToAction":"Data related questions","introHtml":"<p>Data in your end systems which is powered by Accutics appears not correct or needs clarification</p>","icon":10510,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[4],"key":""},{"id":"22","name":"Feature request","descriptionHtml":"","callToAction":"Feature request","introHtml":"<p>When you would like to see a new feature in our platform</p>","icon":10480,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[7],"key":""},{"id":"62","name":"Missing Values","descriptionHtml":"<p>Before you submit this request, please bear in mind that in most cases Accutics do not control the values or behaviour of the drop down values - these are managed by the Client themselves. So please reach out to your internal Accutics knowledge owners first, and then if needed complete the below form. Thanks!</p>","callToAction":"Missing Values","introHtml":"<p>Values are not appearing in drop down fields that you need</p>","icon":10523,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[4],"key":""},{"id":"4","name":"Request general support","descriptionHtml":"","callToAction":"Request general support","introHtml":"<p>For help with anything else not covered by specific request types</p>","icon":10549,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"23","name":"Training request","descriptionHtml":"","callToAction":"Training request","introHtml":"<p>When you would like to understand more about a feature or request a training session</p>","icon":10466,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[8],"key":""}],"reqGroups":[{"id":4,"name":"Get help"},{"id":8,"name":"Become an expert"},{"id":7,"name":"Improve our platform"}],"orderMapping":{"4":[20,21,62,17,4],"7":[22],"9":[18],"10":[29,24],"5":[24],"8":[23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"926b5d83-de15-3f8c-96b2-5708b61dcb82","appLinkName":"","appLinkUrl":"","spaceKey":"AU","spaceName":"Accutics University","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://accutics.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjI2M2Y5MS1hNmQ3LTQ5ODEtYTkwZS1lMDdmZGNhYjlmNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDkwNzIyOTIsIm5iZiI6MTc0OTA3MTA5Mn0.XknDoF0je-LE0nv4duGsSg-7HMkWN7QEyCkbP8EHEik","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"b2263f91-a6d7-4981-a90e-e07fdcab9f72","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Accutics Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://accutics.atlassian.net/wiki","kbLinkDomainURLs":["https://accutics.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}