Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Accutics Knowledge Base
  1. Accutics Knowledge Base
  2. Accutics Support

Accutics Support

Here you can contact our support team. Please give us as much information as possible so we can help!

  • Get help

    Bugs, Missing Values, Data related questions, Request general support

  • Gain Access

    Account login and access issues, Request Access to Support Documentation

  • Become an expert

    Training request

  • Improve our platform

    Feature request
Powered by Jira Service Management
{"xsrfToken":"57986130537a20372fb2df35a37a468ccfd101ab_lout","branding":{"id":"1","key":"supp","name":"Accutics Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1ab28955-4a5b-4889-9bb0-ccc857070f6a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjI2M2Y5MS1hNmQ3LTQ5ODEtYTkwZS1lMDdmZGNhYjlmNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFhYjI4OTU1LTRhNWItNDg4OS05YmIwLWNjYzg1NzA3MGY2YSI6WyJyZWFkIl19LCJleHAiOjE3NzI3NjQ5MTUsIm5iZiI6MTc3Mjc2NDMxNX0.t_duatW9gfKYFw5OddROM4rk-dn6HkpQ_i6u7a0fCqg&client=b2263f91-a6d7-4981-a90e-e07fdcab9f72&mode=fit","logoId":"1ab28955-4a5b-4889-9bb0-ccc857070f6a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Accutics Knowledge Base","sharedPortalName":"Accutics Knowledge Base","userInitialAnnouncementHeader":"\uD83E\uDD1D We're glad you're here!","userInitialAnnouncementMessageWiki":"<p>Welcome! Here you can find guides, resources and articles to help you use our platform to its full potential. We hope this library of information will help answer your questions and solve your challenges.</p>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Accutics Knowledge Base","sharedPortalName":"Accutics Knowledge Base","announcementHeader":"\uD83E\uDD1D We're glad you're here!","announcementMessage":"Welcome! Here you can find guides, resources and articles to help you use our platform to its full potential. We hope this library of information will help answer your questions and solve your challenges.","localeDisplayName":"English (United States)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#09063a","helpCenterTitleColor":"#e4e7fd","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjI2M2Y5MS1hNmQ3LTQ5ODEtYTkwZS1lMDdmZGNhYjlmNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzI3NjQ5MTUsIm5iZiI6MTc3Mjc2NDMxNX0.zpzaileqGBvyei8sxoeQdR9-tmkl-j7Nd5huk4WEJG0&client=b2263f91-a6d7-4981-a90e-e07fdcab9f72&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#4c65f2","topBarTextColor":"#4c65f2","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"supp","projectId":10016,"serviceDeskId":1,"name":"Accutics Support","description":"<p>Here you can contact our support team. Please give us as much information as possible so we can help!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"20","name":"Account login and access issues","descriptionHtml":"","callToAction":"Account login and access issues","introHtml":"<p>If you can't login, have trouble, or need to reset your MFA credentials</p>","icon":10521,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[76],"key":""},{"id":"21","name":"Bugs","descriptionHtml":"","callToAction":"Bugs","introHtml":"<p>When the platform appears not to be working correctly</p>","icon":10476,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[4],"key":""},{"id":"17","name":"Data related questions","descriptionHtml":"","callToAction":"Data related questions","introHtml":"<p>Data in your end systems which is powered by Accutics appears not correct or needs clarification</p>","icon":10510,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[4],"key":""},{"id":"22","name":"Feature request","descriptionHtml":"","callToAction":"Feature request","introHtml":"<p>When you would like to see a new feature in our platform</p>","icon":10480,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[7],"key":""},{"id":"62","name":"Missing Values","descriptionHtml":"<p>Before you submit this request, please bear in mind that in most cases Accutics do not control the values or behaviour of the drop down values - these are managed by the Client themselves. So please reach out to your internal Accutics knowledge owners first, and then if needed complete the below form. Thanks!</p>","callToAction":"Missing Values","introHtml":"<p>Values are not appearing in drop down fields that you need</p>","icon":10523,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[4],"key":""},{"id":"18","name":"Request Access to Support Documentation","descriptionHtml":"<p>Accutics provides a number of resources for learning about our platform and solutions. Answer the questions below to get access to the Accutics Community (for Configurators) and Accutics Academy (Video Learning). You can always access the freely available KB at <a href=\"https://help.accutics.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.accutics.com</a> at any time.</p>\n<p>We do not grant access to the Accutics platform. If you need access, please reach out to your relevant client contact.</p>\n<p>First, confirm your role with Accutics. This will help us grant the correct permissions:</p>\n<p>1. I will be maintaining the setup, how it is configured, and need to learn the technical details as well as best practices</p>\n<p>2. I am going to be responsible for maintaining the datasets (dropdowns) in the platform so I need to know some details but not all of the 'nitty gritty'</p>\n<p>3. I am just going to be building URLs and Namesets in Accutics - I just want to learn how the platform works!</p>","callToAction":"Request Access to Support Documentation","introHtml":"<p>Gain Access to Accutics Community or Accutics Academy Portals</p>","icon":10499,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[76],"key":""},{"id":"4","name":"Request general support","descriptionHtml":"","callToAction":"Request general support","introHtml":"<p>For help with anything else not covered by specific request types</p>","icon":10549,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"23","name":"Training request","descriptionHtml":"","callToAction":"Training request","introHtml":"<p>When you would like to understand more about a feature or request a training session</p>","icon":10466,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[8],"key":""},{"id":"95","name":"Onboarding or Implementation","descriptionHtml":"","callToAction":"Onboarding or Implementation","introHtml":"<p>This request relates to an outstanding implementation or Onboarding</p>","icon":10628,"iconUrl":"https://accutics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Get help"},{"id":76,"name":"Gain Access"},{"id":8,"name":"Become an expert"},{"id":7,"name":"Improve our platform"}],"orderMapping":{"76":[20,18],"43":[294,261,128,162,228,161,195,327],"7":[22],"5":[24],"8":[23],"4":[21,62,17,4],"10":[29,24,96]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"926b5d83-de15-3f8c-96b2-5708b61dcb82","appLinkName":"","appLinkUrl":"","spaceKey":"SUPP","spaceName":"Customer Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://accutics.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjI2M2Y5MS1hNmQ3LTQ5ODEtYTkwZS1lMDdmZGNhYjlmNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzI3NjU1MTUsIm5iZiI6MTc3Mjc2NDMxNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.5wU9EeYtobZtuTlSNo5f6x_1EUxtSweG2aXkadbFWR0","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"b2263f91-a6d7-4981-a90e-e07fdcab9f72","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Accutics Knowledge Base","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://accutics.atlassian.net/wiki","kbLinkDomainURLs":["https://accutics.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=accutics","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"57986130537a20372fb2df35a37a468ccfd101ab_lout","baseUrl":"https://accutics.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://accutics.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b2263f91-a6d7-4981-a90e-e07fdcab9f72","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"dc0206bf06004d5f845baba73ad94c80","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://accutics.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}